Digital Privacy Policy

1. About Your Privacy and This Privacy Policy

Healthspan Longevity, LLC., its affiliates, and/or its contracted medical practice entities (collectively, (“Healthspan Longevity”) is committed to protecting your privacy. This “Privacy Policy” describes how and why we collect information from you or about you through our website at www.hslongevity.com (“Website”), how we might use or disclose this information and how you may update or delete certain information about you from our system. The words “you” and “your” herein refer to each Website visitor or user and “we,” “us,” and “our” refer to Healthspan Longevity. Please note that, unless we define a term in this Privacy Policy, all capitalized terms used herein have the same meanings as in our Terms of Use. Please therefore make sure that you have read and understand our Terms of Use.

The Privacy Policy applies to documents and services that we provide through the Website, and to information that we collect through the Website. It does not apply to any information that you may provide to or that is collected by any third party.

Please read the Privacy Policy carefully before you start to use the Website. It is a legally binding agreement and the equivalent of a signed, written contract. By accessing, browsing, and/or using the Website, you represent that you have read and considered this Privacy Policy, are 18 years of age or older, live in the United States, and accept and agree to be bound and abide by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must stop using the Website immediately.

We may revise this Privacy Policy from time to time. If we make significant changes to this Privacy Policy, we will post the revised Privacy Policy here. Each version of this Privacy Policy will be identified at the top of the page by its effective date.

2. Information Collection, Use, and Disclosure

When you visit our Website, we may collect your personally identifiable information (the “Information”). The Information may include, among other things:

  • your name, phone number, email address, and street address,
  • billing and payment information,
  • other profile information,
  • “Log Data” (including information such as your computer or device type, operating system, Internet Protocol (“IP”) address, phone number, pages that you visit and the amount of time spent on those pages, actions you take, and other statistics),
  • information related to the services or your need for services, and any information that is exchanged between you and the Moderator.

Information does not include non-personally identifiable Information (“Aggregate Information”). Aggregate Information is Information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose Aggregate Information, for various purposes, including, without limitation, to improve and promote the Website or services.

You may choose to provide Information to us through the Website to complete forms or surveys, create accounts, arrange for services, make payments, or to apply for a job. Our Website may contain forms through which you may request information or supply feedback. In some cases, Information is required so that we can provide you with information that you request or to process credit card payments. Though providing Information in connection with customer feedback provided through our Website is completely optional, you may choose to provide your name and contact information to facilitate any requested follow-up. Should you provide such Information, on behalf of yourself or a minor patient for whom you are the parent or legal guardian, it will be shared only with employees that need it to respond to questions. Information is also required to set up User Accounts or take advantage of certain online services, such as online bill payment, customer portals, and obtaining the services. Note that some of these online services may be operated by third party vendors. We recommend reviewing the terms and conditions and privacy policies of any such vendors (as further discussed below).

We may also use Information to provide you information that we believe may be of interest to you, such as newsletters or information about the services that we offer. You may opt out of receiving such information as described more fully below. Note that you are able to visit our Website without providing Information, but it may be required to fully participate in certain beneficial services like the ones mentioned above.

Protecting your Information is a top priority for us. We will never sell or rent any Information that you share on the Website. We may use your Information for the following purposes:

  • To create your account on our Website and let you log in to your account and use the Website.
  • To manage your account, provide you with customer support, and ensure you are receiving quality service.
  • To contact you or provide you with information, alerts, and suggestions that are related to the service.
  • For billing-related purposes.
  • To reach out to you, either ourselves or using the appropriate authorities, if either we or a Moderator have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
  • To enable and facilitate the services.
  • To supervise, administer, and monitor the Website and services.
  • To measure and improve the quality, the effectiveness, and the delivery of our services.
  • To market the Website and services to you.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To comply with applicable state and federal laws, including but not limited to laws related to protecting client and public health and safety.
  • To provide, support, personalize, and develop our Website and services.
  • To personalize your Website experience, and to deliver content and product/service offerings relevant to your interests, including targeted offers and ads through our Websites, third-party sites, and via email or text message (with your consent, where required by law).

3. Cookies and Web Beacons

We may also collect information about your computer hardware and software that does not reveal your Information and cannot be traced back to a specific individual. This information can include your IP address, browser type, domain names, access times, and referring website addresses. We collect this data automatically to help us administer and improve your experience with the Website, to understand how visitors are using the Website, and to perform statistical analysis (e.g., monitoring traffic flow to and from the Website). It may also be used to measure the popularity of services and programs that we offer.

Cookies” are text files that a web server places on your computer or device to help the web server keep track of information related to your use. Cookies cannot be used to run programs or deliver viruses to your computer, and they are not linked to any Information.

One of the primary purposes of cookies is to personalize your experience when interacting with the Website. For example, if you register with a Healthspan Longevity service through the Website, a cookie helps the web server to recall your specific information on subsequent visits. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. Cookies also help us to track traffic patterns to help us improve the Website.

Some third-party services providers that we engage (including third-party advertisers) may also place their own cookies on your hard drive. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by such third parties.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to prevent the acceptance of cookies, and cookies may be deleted at any time. Note that rejecting cookies may prevent you from using certain features of our Website. The “help” section located in the toolbar of most web browsers will provide instructions for disabling the acceptance of cookies.

Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Website, to monitor how many visitors view our Website, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

4. Mobile Message Service

We collect the following Information in the context of our mobile message service: your name, mobile phone number, and texting preferences (opt-ins and opt-outs). Healthspan Longevity collects phone numbers for the purpose of communicating and marketing via SMS and MMS. We use this Information to share information, such as: new product launches, sale information, abandoned cart reminders, and other marketing messaging. We never share this information with other parties. Your wireless carrier may collect data about your wireless usage and its practices are governed by its own policies.

5. Third-Party Links

Our Website may contain links to sites that are not operated by Healthspan Longevity. You may be asked by those sites to provide Information or to release Information you may have provided on our Website. You are not required to provide or release any Information. We may also allow certain “widgets” (i.e., social share buttons) on our Website to allow users to easily share Information, if they wish to do so, to social media or other websites. The third parties that own these widgets may have access to information about your browsing history on websites where the widgets are placed. We encourage you to review the privacy policies of any third-party websites you choose to link from our Website or social media platforms so that you can understand how those websites/platforms collect, use, and share your Information. Healthspan Longevity does not control, and is therefore not responsible, for the privacy policies or other content on third- party websites or social media platforms.

6. Third-Party Links

We may contract with third-party service providers to help us administer our Website and related services. These service providers will only have access to your Information for performing the contracted services and are expressly obligated not to use or disclose your Personal Data for any other purpose. To the extent legally permissible, we may also disclose your Information to health care service providers for purposes of medical treatment, consultation, test results, appointment reminders, to disclose your use of the services, and to deliver content specific to your health condition and other similar activities as applicable.

We may share the computer hardware/software data we collect automatically in the aggregate with third parties for quality improvement purposes, research and analysis, and other similar purposes.

We use Google Analytics to understand the way that our Website’s visitors interact with it. We have enabled the following Google Analytics advertising features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You can find additional information regarding the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.

We use Google AdWords remarketing technology to market our Website. We place a cookie on your browser, and then Google reads the cookie and may present an advertisement on a third- party website after you have visited our Website. As discussed above, you may opt to disable cookies in your web browser settings. You may opt out of ad serving on Google’s Opt-Out page at http://www.google.com/settings/ads.

We also use Facebook Advertising remarketing technology to market our Website. Facebook may use cookies to collect or receive information from our Website and other websites using that information to provide analytics and advertisement targeting. You can opt out of the collection of ad-targeting related information by following Facebook’s Opt-Out instructions available on Facebook’s Help Center. You may also opt out of Facebook and other web tracking technologies through the Digital Advertising Alliance at http://optout.aboutads.info.

We may use Information to contact users in connection with their inappropriate use of our Website, noncompliance with our Terms of Use, or in connection with a complaint another user has filed about their use. We may also disclose any Information to another party (e.g., law enforcement or government officials) to comply with legal requirements, court orders, or government agency requests; to protect or defend Healthspan Longevity; to protect the rights and safety of any third party, user, or the public; to stop any activity that we consider illegal or unethical; or, to the extent required or allowed by law, in connection with a corporate transaction, such as a merger, divestiture, consolidation, or asset sale; or in the event of bankruptcy.

7. Children’s Privacy

The Website is not directed to or intended for children under the age of 18, and we do not knowingly collect Information from such children without parental consent. If we find out that we have inadvertently collected Information from a child under the age of 18, we will take steps to remove such Information from our systems. If you are under the age of 18, you must access our Website only in the presence of a parent or guardian.

8. Opt-Out of Healthspan Longevity Marketing to You

As noted previously, we may send you free newsletters and/or promotional information about services that we provide. When you receive such communications from us, you will have the opportunity to “opt out” by following the unsubscribe instructions provided in the email you receive.

9. Contacting Us

If you wish to update, delete, or correct any Information you have provided through our Website, or contact us for any other reason, send your request your request to: info@hslongevity.com.